State Farm® Insurance Agent Greg Thomas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
M El-Sayed
May 13, 2025
5
out of
5
rating by M El-Sayed
"I have been a customer of State Farm since the early 1980's and I have always been happy with the level of service that was provided, especially by Greg Thomas' agency in Middletown, NJ. In particular Ginger has been extremely friendly and helpful. Every time I called for a question, she was quick in providing an accurate and detailed answer. And often she provided her own advice based on her extensive experience with the insurance business. Highly recommended."
We responded:
"Thank you for sharing your experience and for being a loyal customer for so many years. It's wonderful to hear that Greg Thomas' agency has consistently met your expectations. Ginger will be delighted to know that her friendly and knowledgeable service has made a positive impact. Your recommendation means a lot to us, and we're grateful for your continued trust and support."
ChrisST
May 1, 2025
5
out of
5
rating by ChrisST
"I just want to say Thank You to Ginger and the team at the State Farm office in Middletown. They are always there when you need them and will go above and beyond to help you. Thank you again for all your help!"
We responded:
"Thank you so much for your kind words, Chris. It's wonderful to hear that Ginger and the team have been able to provide the support you needed. Your feedback is greatly appreciated, and we're glad to know we're meeting your expectations. If there's anything else we can assist you with, please feel free to reach out."
Frank Castoria
April 14, 2025
5
out of
5
rating by Frank Castoria
"Ginger has been a professional agent of mine for more than 20 years! Always is responsive and efficient with placing insurance and follows up with all my requests. I would not use another agent because she is a true gem to work with."
We responded:
"Frank, Thanks so much for the great review, Ginger and the rest of our team are truly great professionals, always working on our policyholder's behalf. Folks like you make our job easy. Thanks again, Greg"
Jennifer Deserio
March 25, 2025
5
out of
5
rating by Jennifer Deserio
"Marlenne was wonderful to work with, happy I made the decision to switch"
We responded:
"Thank you, Jennifer, for sharing your positive experience. It's great to hear that Marlenne provided such wonderful service and that you're happy with your decision to switch. Your feedback is truly appreciated, and we're here to assist you with any of your insurance needs."
Jay Gee
March 10, 2025
5
out of
5
rating by Jay Gee
"This is the first time I am using State Farm and was researching companies for freat service with reasonable prices Ginger was m6 agent and she was amazing through the process. Very helpful, responsive and most of all the best prices. Highly recommend giving her a call. A+++"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Ginger provided you with helpful and responsive service, along with the best prices. Your recommendation means a lot, and we're glad to have met your expectations. If you need any further assistance, feel free to reach out."
Liam Kinnelly
February 3, 2025
1
out of
5
rating by Liam Kinnelly
"Been a customer here almost 10 years. Taking more than 3 months so far to process a refund of more than $600. Spoke to everyone in this office and after 2 months of waiting. They mail me a check for 10x the amount (almost $7,000!), a State Farm Customer Service representative on the phone tells me it's safe to deposit!! (It wasn't ! ) Told for the 4th time since new years that the correct check has been mailed. This is after they put $7,000 in my hands and I had to inform them of this mistake. Received an automatic increased adjustment to my rate before I even received a credit! Customer Service has no idea what they are talking about and are simply there to answer your calls while the office is closed, and shouldn't even be bothered with. And by the time you get back in touch with the office you have issues with, you are stuck with the same inability to resolve the reason for your call. Time to find a new insurer."
Dara Daddio
January 31, 2025
5
out of
5
rating by Dara Daddio
"I can't say enough about this team! I use Greg Thomas State Farm for everything. My personal automobiles, my homeowner's insurance, and my entire business uses State Farm for commercial auto as well. The prices are unbelievable, the customer service is top notch. Ginger in the office is so wonderful to work with. Thank you State Farm!"
We responded:
"Thank you so much for your kind words and for trusting us with all your insurance needs. It's fantastic to hear that you are pleased with our services and pricing. Ginger and the rest of the team are dedicated to providing top-notch customer service, and your feedback means a lot to us. We look forward to continuing to serve you and your business in the future."
Joe Kirsch
January 16, 2025
5
out of
5
rating by Joe Kirsch
"As we have many options when it comes to insurance it should not always be a price decision. Price is part of the equation but the overall value is what is most important to me. A quality product with excellent service. This office provides both! Specifically, Jose takes the time to explain not only the products but also the why. I commend the organization to have representatives such as Jose represent them. Thank you!"
We responded:
"Joe, Thank you so much for your kind words, State Farm provides the most excellent product, it is our responsibility to match that product with the best service we can, Jose and the rest of our team with hard at this, Thanks again for your review... "
Daniel Gallagher
January 13, 2025
5
out of
5
rating by Daniel Gallagher
"Jose was extremely helpful in setting up my Drive Safe & Save app. He overcame many issues within my account and had the patience to ensure a positive resolution. AND, the whole office staff; Karen, Ginger, and Joan are all about customer service. I'm a very satisfied customer!"
We responded:
"Daniel thank you for taking the time to provide us with your thoughts, it's great to hear that our team is making the efforts necessary help you and our clients get the results that you expect. Thanks again, Greg"
Larry Jackel
January 7, 2025
5
out of
5
rating by Larry Jackel
"Excellent customer service"
We responded:
"Thanks for the fantastic feedback, Larry! We're delighted to hear you had an excellent experience with our customer service. Your satisfaction is our priority!"
Chris Battaglia
November 11, 2024
5
out of
5
rating by Chris Battaglia
"Great customer service, very professional and always helpful. Definitely would recommend this office!"
We responded:
"Thanks so much Chris, we pride ourselves on customer service with helpfulness and professionalism at the very forefront!!! Greg"
Kurt Perry
October 23, 2024
5
out of
5
rating by Kurt Perry
"Office always provides fast, excellent service."
We responded:
"Thank you so much for your kind words, Kurt! We're delighted to hear that you consistently receive fast and excellent service from our office. Your satisfaction is our top priority, and we appreciate your support!"
G.R. Johnson
September 19, 2024
1
out of
5
rating by G.R. Johnson
"Avoid State Farm. Not good."
Dianna Davis
August 15, 2024
5
out of
5
rating by Dianna Davis
"Love this office!front to back! Fast, reliable service and Virginia/Ginger is always on the case!"
We responded:
"Thank you so much for your kind words! It's fantastic to hear that you appreciate the fast and reliable service. Virginia/Ginger is indeed a valuable part of our team and always goes above and beyond. We're here whenever you need us!"
R MBell
May 17, 2024
5
out of
5
rating by R MBell
"Ginger Illiano is incredibly helpful & professional. She has helped us get great rates for our car insurance & home owners. The while office is wonderful."
We responded:
"Thank you for sharing your positive experience with Ginger and our office! We're thrilled to hear that she provided you with great rates and excellent service for your car insurance and home owners. We appreciate your kind words and look forward to continuing to assist you with your insurance needs."
Patrick Vadala
March 26, 2024
5
out of
5
rating by Patrick Vadala
"We have been using Greg Thomas for 28 years. The office has always been very helpful and looked out for our best interest. Ginger has been our main contact there. She is very clear, concise and very professional. Very pleasant to deal with."
We responded:
"Thank you so much for taking the time to leave such a positive review. Your kind words mean a lot to us and we truly appreciate your support. It's feedback like yours that motivates me and my team to continue providing excellent service to all our customers. We're thrilled to hear that you had a great experience with Ginger. We appreciate your loyalty to State Farm and our agency."
MJ Davidson
March 21, 2024
5
out of
5
rating by MJ Davidson
"I spoke to Pat today at State Farm. I had to cancel my homeowners insurance and add a rental insurance. The transaction went very smoothly and Pat was very patient with me through this whole process."
We responded:
"Thank you so much for sharing your experience with Pat. I am so happy to hear that everything went smoothly for you."
Charles Diament
March 19, 2024
5
out of
5
rating by Charles Diament
"Responsive, responsible, informative. Although they represent State Farm, they prioritze taking care of the customer. I highly recommend them"
We responded:
"Charles, thank you so much for this wonderful review. We put a heavy focus on customer service and it is so rewarding to hear this feedback."
Marie Minichiello
March 11, 2024
5
out of
5
rating by Marie Minichiello
"Virginia Illiano helped my family obtain new insurance policies for our home and our cars and saved us money in the process! Ms. Illiano was knowledgeable , professional and answered all of our questions in a timely manner. She is an asset to your company. We are so grateful for her help . Thank You."
We responded:
"Marie, thank you so much for this incredible feedback about Virginia! We take pride in our customer service so it is wonderful when we hear back about how Virginia was able to help you with your home and car insurance and save you money while leaving such a favorable impression!"
Kevin Prefer
January 12, 2024
5
out of
5
rating by Kevin Prefer
"Always helpful whenever I need them. A pleasure to do business with."
We responded:
"Thank you so much for the great feedback, Kevin! Thank you for choosing us, and we appreciate your positive words."
Steven Schaeffer
October 23, 2023
5
out of
5
rating by Steven Schaeffer
"Mr torres made the process very easy to understand"
We responded:
"Steven, I'm so glad that you had a good experience with our office and it was an easy process. Thank you so much for the review, Mr. Torres thanks you as well for the personal recognition."
Joanne E Bruno
October 22, 2023
5
out of
5
rating by Joanne E Bruno
"Great office. . I just switched to State Farm and I have to say Jose was great. I have special needs with my insurance. Jose was great ,taking time to listen and doing everything he could to make sure I had the right policy."
We responded:
"We're thrilled to hear that you had a great experience at our office and that Jose was able to assist you in finding the right policy, especially considering your special insurance needs. Providing personalized service is a top priority for us, and we're delighted to have been able to help. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to serve you, and we appreciate your trust in State Farm. Thank you for this wonderful feedback!"
susan hetherington
September 5, 2023
5
out of
5
rating by susan hetherington
"Jose was very helpful. He was able to address any questions and concerns in a profesional manner. Very knowledgeable and at the same time very personable. I was very happy with the service I received."
We responded:
"Jose goes the extra mile to provide you with friendly, professional and thorough customer care! Thank you for taking the time to share your feedback and kind words, Susan! We strive to go the extra mile to assist you with any of your insurance questions or needs!"
Beverly Harris
July 25, 2023
5
out of
5
rating by Beverly Harris
"Jose was so helpful! Everyone at Greg Thomas's State Farm office is always great to work with."
We responded:
"Thank you for the wonderful review, Beverly! Jose strives to go the extra mile to provide you with the customer care that you deserve and we truly appreciate your kind words recognizing Jose's efforts. It is always our pleasure to be able to assist you with any of your insurance needs!"
Deena McArdle
July 17, 2023
5
out of
5
rating by Deena McArdle
"Jose Sanchez was awesome when I needed help! He not only helped me solve my problem, but called me back to double check that the solution worked! He made what could have been an annoying, long process super easy! I am very grateful!Thank you!"
We responded:
"Thank you for the 5 star review and for your kind words recognizing Jose Sanchez efforts to go the extra mile, Deena! Jose strives to provide you with the customer service that you deserve and truly appreciate your feedback and kind words! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance questions or needs!"